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  • Address:Maseru, Lesotho
  • Working hours:09:00 - 17:00
  • Phone:+(266) 690-31-313
  • Email:info@e-manthus.com

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Last Updated: 6 years ago

 E-MANTHUS PRIVACY POLICY

Last Updated: [JUNE 2026]

1. INTRODUCTION

E-Manthus (Pty) Ltd ("E-Manthus", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains:

  1. what information we collect;
  2. how we collect it;
  3. why we collect it;
  4. how we use it;
  5. when we share it;
  6. how we protect it; and
  7. the choices available to you regarding your personal information.

This Policy applies to all users of the E-Manthus mobile application, website (if applicable) and related services (collectively referred to as the "Platform").

By creating an Account, browsing the Platform or placing an Order, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect the following information.

2.1 Personal Information

Including:

  1. Full name
  2. Mobile number
  3. Email address
  4. Delivery address
  5. Billing address
  6. Date of birth (where required)
  7. Account credentials
  8. Customer identification information where required for fraud prevention

2.2 Account Information

When you create an Account we may collect:

  1. Username
  2. Password (encrypted)
  3. Profile information
  4. Communication preferences
  5. Notification preferences

2.3 Order Information

We collect information relating to your purchases, including:

  1. Products purchased
  2. Shopping cart contents
  3. Order history
  4. Purchase amounts
  5. Payment status
  6. Delivery preferences
  7. Refund history
  8. Return requests

2.4 Payment Information

Payments are processed through secure third-party payment providers.

Depending on the payment method, payment providers may collect:

  1. Mobile Money details
  2. Debit card information
  3. Credit card information
  4. Transaction references

E-Manthus does not store complete debit or credit card numbers.

2.5 Delivery Information

To fulfil Orders we collect:

  1. Delivery address
  2. Contact person
  3. Telephone number
  4. Delivery instructions
  5. Delivery confirmation

2.6 Device Information

When you use the Platform we may automatically collect:

  1. Device model
  2. Operating system
  3. Device identifiers
  4. IP address
  5. Browser type
  6. App version
  7. Network information
  8. Language settings
  9. Time zone

2.7 Usage Information

We may collect information regarding how you use the Platform, including:

  1. Pages viewed
  2. Products viewed
  3. Search history
  4. Categories browsed
  5. Wishlist activity (if introduced)
  6. Cart activity
  7. Time spent using the Platform
  8. Features used
  9. Click behaviour

2.8 Location Information

Where permitted by your device settings, we may collect location information to:

  1. improve delivery services;
  2. estimate shipping;
  3. personalise your experience; and
  4. prevent fraud.

You may disable location services through your device settings, although some Platform features may not function correctly.

3. HOW WE COLLECT INFORMATION

We collect information:

  1. directly from you;
  2. automatically through your use of the Platform;
  3. through payment service providers;
  4. through courier and logistics partners;
  5. through customer support interactions;
  6. through cookies and similar technologies;
  7. from publicly available sources where permitted by law; and
  8. from third-party fraud prevention or identity verification providers where necessary.

4. HOW WE USE YOUR INFORMATION

We use your information to:

  1. create and manage your Account;
  2. process Orders;
  3. procure Products;
  4. arrange delivery;
  5. process payments;
  6. process refunds;
  7. provide customer support;
  8. communicate Order updates;
  9. send delivery notifications;
  10. investigate fraud;
  11. improve Platform performance;
  12. personalise your shopping experience;
  13. recommend Products;
  14. analyse customer behaviour;
  15. improve our services;
  16. comply with legal obligations; and
  17. enforce our Terms and Conditions.

5. MARKETING COMMUNICATIONS

Subject to applicable law, E-Manthus may send:

  1. promotional emails;
  2. SMS messages;
  3. push notifications;
  4. marketing campaigns;
  5. discount offers;
  6. coupon notifications;
  7. referral programme updates; and
  8. new Product announcements.

You may unsubscribe from marketing communications at any time.

Operational communications relating to Orders or your Account cannot be opted out of while your Account remains active.

6. REFERRAL PROGRAMME

Where you participate in the E-Manthus Referral Programme, we may process information necessary to:

  1. verify referrals;
  2. issue referral rewards;
  3. prevent referral fraud;
  4. administer referral campaigns; and
  5. comply with programme rules.

Referral information may include referral codes, qualifying Orders and referral rewards.

7. COOKIES

The Platform may use cookies and similar technologies to:

  1. remember login sessions;
  2. improve performance;
  3. personalise content;
  4. analyse Platform usage;
  5. maintain shopping carts;
  6. improve security; and
  7. measure marketing effectiveness.

Most browsers allow you to control or disable cookies.

Disabling cookies may reduce Platform functionality.

8. HOW WE SHARE YOUR INFORMATION

E-Manthus does not sell your personal information.

We may share your information only where reasonably necessary with:

  1. payment service providers;
  2. courier and logistics providers;
  3. cloud hosting providers;
  4. customer support providers;
  5. fraud prevention providers;
  6. analytics providers;
  7. professional advisers;
  8. regulatory authorities; and
  9. law enforcement agencies where legally required.

All service providers are expected to process your information only for authorised purposes.

9. LEGAL DISCLOSURE

We may disclose your information where required:

  1. by law;
  2. by court order;
  3. by lawful government request;
  4. to investigate fraud;
  5. to protect our legal rights;
  6. to protect customers;
  7. to enforce our Terms and Conditions.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  1. provide our services;
  2. comply with legal obligations;
  3. resolve disputes;
  4. enforce agreements;
  5. detect fraud; and
  6. maintain business records.

Where information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

11. SECURITY

E-Manthus employs reasonable administrative, technical and physical safeguards designed to protect personal information against:

  1. unauthorised access;
  2. accidental loss;
  3. misuse;
  4. alteration;
  5. destruction; and
  6. disclosure.

However, no electronic system can guarantee absolute security.

Customers are responsible for protecting their Account passwords and keeping login credentials confidential.

12. YOUR RIGHTS

Subject to applicable law, you may request to:

  1. access your personal information;
  2. update inaccurate information;
  3. correct incomplete information;
  4. request deletion of your Account;
  5. object to certain processing;
  6. withdraw marketing consent; or
  7. request information about the processing of your personal information.

Certain requests may be limited where E-Manthus is legally required to retain information.

13. CHILDREN

The Platform is intended for persons who are at least eighteen (18) years old or who use the Platform under the supervision of a parent or legal guardian.

E-Manthus does not knowingly collect personal information from children in violation of applicable law.

14. THIRD-PARTY SERVICES

The Platform may contain links to third-party websites or services.

E-Manthus is not responsible for the privacy practices of those third parties.

Customers should review the privacy policies of external websites before providing personal information.

15. BUSINESS TRANSFERS

If E-Manthus undergoes a merger, acquisition, restructuring, financing or sale of assets, customer information may form part of the transferred business assets, subject to applicable law.

16. CHANGES TO THIS POLICY

E-Manthus may amend this Privacy Policy from time to time.

Material changes will be communicated through:

  1. the Platform;
  2. email;
  3. push notifications; or
  4. other reasonable communication methods.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

17. CONTACT US

Questions regarding this Privacy Policy may be directed to E-Manthus through the contact details published on the Platform.

If you believe your privacy rights have been infringed, please contact us first so that we may investigate and attempt to resolve the matter promptly.