Frequently Asked Questions

E-Manthus serves as a premier platform for professional service outsourcing, seamlessly connecting users with skilled experts across a broad spectrum of industries. Our platform offers a comprehensive array of services, enabling users to effortlessly discover, engage and hire top-notch professionals for their diverse tasks and projects.

We have rigorous vetting processes in place to verify the qualifications and expertise of service providers on our platform. This includes background checks, reviews, and ratings from previous clients

Our platform may have membership fees for using certain features. We provide transparent pricing information to ensure users and providers are aware of any associated costs.

E-manthus is continuously growing, we are currently serving all 10 disctricts of Lesotho.

We value your feedback and welcome suggestions for improving our platform. You can share your feedback or ideas with us through our email or directly with our support team.

We offer dedicated customer support to assist you with any questions, concerns, or technical issues. You can reach our support team via email and phone provided on the contact us tab.

If you're a skilled professional looking to offer your services, sign up on our platform, complete your profile with your experience, qualifications, and service offerings, and undergo our verification process to start connecting with potential clients.

Once you complete a job and the client confirms satisfaction, your payment will be processed and transferred to your preferred payment method as listed in your profile, minus our service commission.

Earning Spotlight status on E-Manthus typically involves demonstrating excellence in service delivery, professionalism, and active engagement. Meeting the platform's criteria for Spotlight status can unlock various benefits designed to enhance your visibility, credibility, and opportunities for success as a service provider.

All users of the platform are required to adhere to the terms and policies established to guarantee fairness. E-Manthus is dedicated to providing a fair and transparent dispute resolution process to address any issues between clients and service providers. Through the enforcement of established procedures and guidelines, our platform aims to cultivate a positive experience for all participants while maintaining trust and integrity within the community.

You can manage your availability and schedule through your profile settings. You can set your working hours, days off, and other preferences to ensure that you receive job requests that align with your availability.

E-Manthus allows you to browse through a diverse range of services offered by skilled professionals,you have an opportunity to review provider profiles, which include information such as qualifications, expertise, ratings, and reviews from previous clients.

You can post your job requirements, describing the nature of the service needed, location, and any specific details. Once suitable matches are found, you can select a service provider based on your preferences and requirements then communicate with the selected service provider to discuss project details, clarify requirements, and negotiate terms.

Payments on E-Manthus are handled securely through the method of choice listed on the Provider’s profile. When you hire a service provider and agree on terms, you make a payment after the job is completed to your satisfaction.

Yes, you can cancel a service request on E-Manthus. If you no longer need the service or have changed your mind, you can cancel the request before the job has been accepted by a service provider. However, once a service provider has accepted the job, cancellation may be subject to the platform's cancellation policy and any applicable fees. It's important to review the terms and conditions of cancellation before proceeding. If you need assistance with canceling a service request, you can reach out to E-Manthus customer support for guidance.